FAQ

Where are you located?

We are located at 1939 Boothe Circle, Longwood FL. Our building is front and center when you pull into the Cambridge Square plaza.

If you are coming from the Altamonte Springs side of I-4, head East on SR434 and make a right on Raymond Ave. then turn right into the Cambridge Square plaza. If you are coming from the Longwood side of I-4, head West on SR434 and make a left on Raymond (before you get to I-4), then turn right into the Cambridge Square plaza.

 

What are your office hours?

Our office hours vary by clinician and their schedule. Depending on the clinician and your needs, we offer hours as early as 7:30am, with the latest appointment being 8pm. Our office open for counseling Tuesdays through Fridays. We are closed on weekends and Mondays.

Do you take insurance?

Yes we do! We are able to bill Aetna, Blue Cross Blue Shield, Cigna, and United Healthcare. However, not all insurance plans cover mental health. If you are unsure if your coverage includes mental health, the easiest thing to do is to call and ask your insurance provider. It is also important to ask if Angie Mabe and/or Abba’s Heart Counseling Center is “in network” for your plan. Additionally, all clients who want to use insurance will be asked to fill out insurance information as part of the intake process. We will look up your benefits for you so you will know what your responsibility will be on the day of your first appointment.

We cannot bill Medicare or Medicaid.

Do you offer trauma therapy?

Yes, we have two clinicians who have been trained in different forms of trauma therapy. One has been trained in EMDR (Eye Movement Desensitization Reprocessing) and the other is a Master Practitioner in Accelerated Resolution Therapy (ART).

I am divorced; do you need the other parent’s permission to see my kid?

According to Florida Statue FS 61.13 (2)b(3)a

  1. Designate who will be responsible for:
  2. Any and all forms of health care. If the court orders shared parental responsibility over health care decisions, the parenting plan must provide that either parent may consent to mental health treatment for the child.

Although we prefer having the involvement of both parents and strive to include all parties, we understand that under certain circumstances this may not be the case.

How do you incorporate Biblical principles into counseling?

We only incorporate Biblical principles if you want that as part of your therapy. On our intake forms, you will find a section that asks you about your religious preferences. There you can inform us the level of Biblical principles you want incorporated into your counseling sessions.

I’m not a Christian; can you still counsel me?

Absolutely! We see people from all walks of life and from all religious backgrounds. It is not our job to push our beliefs on any of our clients. Our goal is to meet people where they are and care for them well.

My teen is resistant to the idea of therapy. Is it still worth pursuing?

Yes! Many times teens balk at the idea of coming to therapy; but once they are in the therapy room and have a space to tell their story, they do open up and are often happy that they came. Frequently, teens look forward to their next visit. They enjoy talking to their therapist and grabbing a mint on the way out.

What is the sand tray for?

Sand tray therapy can be used for people of all ages. The sand tray is a powerful form of therapy that allows the creative part of the brain to build a “world” in the sand and then allows the logical part of the brain to process the “world.”

Often, clients subconsciously build a make-believe world in the sand tray that represents what is going on in their real life. It is a tool that is often used for children and people who have a difficult time expressing themselves.

Does it bother you that sand gets on your floor?

We do ask clients to try to keep the sand in the tray as much as possible. If the sand happens to jump out of the tray and find itself on the floor, then that is what vacuums are for.

Where does the sand come from?

From the shores of South Africa or wherever else Home Depot bags their sand.

Are pets allowed?

All therapy dogs and pet rocks are welcome.

Cats are not welcome, because a.) cats are self-righteous and don’t respond well to therapy, and b.) the owner is highly allergic to cats. So, unless you want to be doing chest compressions while singing “Staying Alive” to the owner, please leave all cats at home. Besides, cats hate wearing seatbelts, so they don’t travel well.

Do we call you Doctor?

We are master-level clinicians who will work hand in hand with your doctor or psychiatrist to optimize your care. You are welcome to call us by our first name. Pet names for your clinician are only allowed after six months of building a strong therapeutic relationship.

Am I allowed to lay down on your couch and talk?

Yes, as long as you don’t fall asleep and start drooling on the pillows.

Do you have coffee?

Coffee is how I know God loves us. Although we are not professional baristas, we can hit the ‘on’ button to the Keurig machine like the best of them. You can doctor it up yourself with cream and sugar. If you like your coffee black, we will be making this a therapeutic issue to explore.

Is that a real Harry Potter wand?

This wand has magical powers to get clients to open up and talk. We hand the wand to the client and ask, “If you could magically change your world, what would change?” The client waves the wand, and magically they start talking about what needs to change in their life.